Terms of Service
Last updated: June 23, 2026
1. Acceptance
By accessing or using E-Soko Marketplace, you agree to be bound by these Terms. If you do not agree, please do not use the platform.
2. Accounts
You must provide accurate information when creating an account. You are responsible for all activity under your account. You must be at least 18 years old to transact on E-Soko.
3. Sellers
Sellers are independent merchants. E-Soko acts as a marketplace facilitator, not the seller of record. Sellers are responsible for accurate listings, stock availability, fulfilment, and compliance with applicable laws.
4. Payments
All transactions are in Kenya Shillings (KES) unless otherwise stated. Payments are processed via M-Pesa or Pesapal. E-Soko collects a platform fee on completed transactions.
5. Returns & Disputes
Buyers may request a return within 14 days of delivery for eligible items. Disputes are handled through our in-platform resolution process. E-Soko's decision on disputes is final.
6. Prohibited Conduct
You may not list counterfeit, illegal, or dangerous goods. You may not manipulate reviews, abuse promotions, or attempt to circumvent platform fees. Violations may result in account suspension.
7. Limitation of Liability
E-Soko is not liable for losses arising from buyer-seller disputes, payment failures, or force majeure events. Our total liability shall not exceed the value of the transaction in question.
8. Changes to Terms
We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.
9. Contact
For legal enquiries: support@esoko.com